FAQbook design, typesetting services & staffing solutions
- How do you deliver finished results?
- How do we communicate?
- Can the staff communicate well?
- How do you maintain privacy of your clients?
- What kind of payment method do you accept?
- What is your refund policy?
- Do you have contracts?
- How do I set it up?<
- How long does it take to start the services?
- Where is my Virtual Assistant located?
- What are your business hours?
- What can you do about time zone differences?
- Do you work on weekend or holidays if the tasks are urgent?
How do we communicate?
We contact our clients through phone, email, or instant messaging using Skype. It is recommended when training staff use screen share tools, which is a great way to demonstrate changes to work tasks and procedures. We recommend that it is best to use all forms of communication with staff as sometimes an email is adequate and other times voice communication is necessary. Just be mindful that it is not a good idea to mix autonomy and isolation when dealing with staff working abroad.
Can the staff communicate well?
Yes, all our Staff are pre-screened to ensure they are able to communicate in the English language at a minimum level required to work with our clients. In saying this, it is important to understand that this does not mean that the contractors will understand and communicate at a level that you may experience with your locally hire staff. Due to cultural differences, people may speak English but not think English.
How do you maintain privacy of your clients?
Protecting the privacy and security of our client’s personal and business information is one of our main priorities. We do not share any client information with anyone and we have monitoring software in place to ensure confidential information does not get leaked.
How do I set it up?
Go to our pricing page and choose the plan which suits you. Once you complete this step, our Support Team will call you to understand your requirement. Once we confirm that we can undertake your tasks, a agreement will be emailed to you. Within 7 days of signing up you will receive a welcome call and email from your dedicated virtual assistant & you will be ready to proceed. You can then start allocating tasks.